Refund Policy
1. Scope
This policy covers every paid product and service sold on asorahura.com, present and future, grouped by type below. If a specific offering's page states different terms for a limited-time promotion, those terms apply in addition to, not instead of, this policy's protections.
2. Done-For-You (DFY) and Done-With-You (DWY) Automations
One-time DFY and DWY packages are covered by a 30-day money-back guarantee, starting from your date of purchase. If the automation has not been delivered as described, or you are otherwise not satisfied within that window, contact us at support@asorahura.com and we will issue a full refund. Once you are past the 30-day window, or once you have explicitly signed off on delivery, the purchase becomes non-refundable.
3. Tiered Products
Some automations are sold in multiple tiers (for example, a base tier and a Pro tier with additional capabilities). Each tier is covered independently by the 30-day money-back guarantee in Section 2, calculated from the purchase date of that specific tier. Upgrading from a lower tier to a higher one does not reset or extend the refund window on the original purchase.
4. Monthly Support Retainers and Subscriptions
Recurring monthly products, such as a Care Plan or an ongoing support retainer, are billed monthly and can be cancelled at any time. Cancelling stops future billing; you will not be charged for the next billing cycle, and your access continues through the end of the period already paid for. We do not provide partial refunds for time already used within a billing period.
5. Free Tools and Build Maps
Free resources, including self-host build maps and the AI Opportunity Discovery tool, are provided at no charge and are not paid products, so no refund applies.
6. Hourly Consulting Engagements
Discovery calls, strategy sessions, and other hourly-billed engagements secure a scheduled slot with our team. Payment is refundable in full if you cancel at least 48 hours before your scheduled time. Cancellations within 48 hours, or unattended sessions, are non-refundable, though we will make reasonable efforts to reschedule once at no additional charge.
7. Custom Engagements
Work scoped outside our standard catalog, priced and agreed in a separate written agreement, is governed by the refund and cancellation terms in that agreement. Where the agreement is silent, the closest matching category above applies.
8. How to Request a Refund
Email support@asorahura.com with your invoice number or transaction reference and the reason for your request. Approved refunds are returned by the same route you paid on — card, bank transfer, or Payoneer — typically within 5 to 10 business days of approval.
9. Contact
Questions about this policy? Contact us at support@asorahura.com.